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Bereavement Services Officer

Type of position Temporary

Job description

We are looking for a Customer Service specialist to work in a Bereavement Services capacity. You will be expected to be a champion in the successful delivery of Customer Services to both internal and external customers.  You will specialise in Bereavement. You will ensure that a high level of customer satisfaction is obtained and a positive experience of the organisation is reflected through service delivery.

The primary purpose of this post is to assist in the provision of Bereavement Services and the administration of the cemeteries and crematorium in accordance with the organisation's Vision and Values, policy and other objectives and to help deliver services with maximum effectiveness and efficiency.

The post holder will be required to communicate with a diverse range of customers many of whom will be grieving and will be in various states of emotional distress. As the first point of contact, you will communicate with customers making detailed enquiries both face to face and over the phone relevant to their needs.  You will be responsible for evaluating these enquires and resolving or signposting through various access channels where appropriate.

You will help customers with a wide and varied range of enquiries, from arranging funerals, advising & selling memorialisation options, locating and identifying graves, liaising with funeral directors & contractors, keeping the site clean & tidy, dealing with grounds maintenance issues as they arise, locking & unlocking premises and ensuring business continuity.

Roles at this level will work unsupervised much of the time within defined procedures but with readily available advice from the Bereavement Services Manager.

Qualifications necessary

A customer-focused and people-centred approach to work.
Microsoft packages. 
Excellent communication skills.

 

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